Q. How do I make sure I'm dealing with a reputable locksmith?

A. Colorado does not license locksmiths so you do need to be cautious. Ideally you would research ahead of time and have a reputable company saved in your phone. But in an emergency, be suspicious of paid ads online that promise very low rates, and remember that you can refuse service if the technician shows up in an unmarked vehicle (so you have no company name to go back to if there's a problem) and quotes a much higher price than you were given on the phone.

Q. I am moving into a new home, should I rekey the locks? They seem to be working properly.

A. The answer is YES! Everyone has someone that they trust with their house keys; this does not mean you can trust them. How many neighbors, old baby sitters, realtors, contractors or cleaning people are walking around with a key to your home? Change the locks and then only give keys to people you trust.

Q. You just unlocked my car in less than five minutes. Shouldn't you discount the price you quoted on the phone?

A. First, you aren't paying for five minutes of work. You're paying for the training and expertise the locksmith offers. Second, you've already been delayed probably 45 minutes at least, since you realized you were locked out, tried to find a spare key, and then finally called us. Do you really want the locksmith to pretend he isn't very skilled by taking 30 minutes to get you on your way?